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Privacy Policy

Plastico is committed to protecting your privacy. This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to our processing please contact us at sales@plastico.co.uk 


Our promise to you

• The Plastico.co.uk website is operated by Plastico Limited. Plastico respects, and is committed to protecting, your privacy, so we do not sell, rent or loan any information that identifies you to any third party without your consent. 
• Information given to us will be shared within the Plastico company and, for those who order online, with our agents and other third parties who need your information to enable your order to be delivered.
• To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.  In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. This is done only to confirm your identity; a credit check is not performed. If false or inaccurate information is provided and fraud is suspected details will be retained by the Credit Reference Agency and may be passed to fraud preventing agencies.
• Plastico Ltd would like to share your information with any new businesses that it may develop in the future, either on its own or with others.  This website will be updated should we develop joint ventures or companies going forward.

• Any information you give to Plastico is held with the utmost care and security.

• Please note that there may be instances where it may be necessary for us to communicate with you in any event, for administrative or operational reasons relating to our service.

 

What information we collect

• When you visit our Website we collect two types of information:
1. Personal information such as your name, address, telephone number and email address as provided by you when you; register, use forums, or place an order with us and enter your payment card details.
2. Information collected when browsing our website to help us understand how to improve our website and services to you.

 

How we will use the information

 

• The information Plastico collects will be used to process your orders, to help us ensure that all customers are genuine, and to help prevent fraud. 
• We will look at the products you buy, together with information about the way you have viewed our website obtained by a ‘cookie’ (see below).  We may use this information for market research and statistical analysis, to enable us to send you information about products and services that may interest you and to help us to develop this website to make your shopping easier in the future, including the personalising of our website. The information we communicate to you may be sent by email, post or via telephone provided you have consented to us doing so.
• We will only send you marketing information by email, post, telephone or fax or use information about your shopping preferences to give product or service offers when you have given us your permission.
• If you wish to amend your marketing and contact preferences with Plastico online, you can do so by clicking on ‘my account’ and following the directions. If you do not wish to receive commercial communications from us check the relevant boxes on that page.

• We like to hear your views to help us improve our services. From time to time we may contact you by email, post, telephone or fax to ask your opinions. Again, if you do not want to be contacted for this purpose please check the relevant box on your account page.

• Plastico will, of course, continue to let you have information on the operation of your account including confirmation and delivery details and information about important changes to our services. 

• We will never pass your personal information on to anyone else, except where we are required or permitted to do so by law, for any successors in title to our business and suppliers that process information on our behalf both in the UK and abroad.

 

Payment details

• You can register as many sets of payment details with Plastico as you like.  You can register a new card or update a card that has expired by either clicking on ‘my account’ on this website. You can register a new payment card at any time but cannot change the card associated with a given order once you have checked out.

 

Your rights

• In addition to the company's safeguards your personal data is protected in the UK by the Data Protection Act.  This provides amongst other things that the data we hold about you should be processed lawfully and fairly.  It should be accurate, relevant and not excessive.  The information should, where necessary, be kept up to date and not retained for longer than is necessary.  It should be kept securely to prevent unauthorised access by other people.  You have the right to see what is held about you and correct any inaccuracies.

• We use a feature of your internet browser called a ‘cookie’ on this website.  A ‘cookie’ is a very small text file that your web browser places on your computer’s hard drive which allows us to help you get the best out of your visit to the website.  A ‘cookie’ can be thought of as an identification card which tells our website when you have returned.
• Our ‘cookies’ are only used to store basic information like your user identification.  They do not store password or credit card information.
• We use ‘cookies’ to make accessing the website more convenient as you won’t need to remember your user name / email address. This information will allow us to welcome you by name and, over time, to personalise our website content to reflect your preferences.  For security reasons, you will still need to enter your password. Our ‘cookie’ will remain on your hard drive indefinitely.
• It is possible for you to view our website without providing any personal information but you will need to register your details so that we can process any online order you may make.  Another advantage of registering is that we will be able to contact you about special offers from which you can benefit.
• You can set your browser to accept or reject all (or certain) ‘cookies’.  You can also set your browser to alert you each time a ‘cookie’ is presented to your computer.  You can delete ‘cookies’ that have been stored on your computer but remember, if you prevent us from placing ‘cookies’ on your computer during your visit or you subsequently delete a ‘cookie’ that has been placed, it will not be possible for you to use this website effectively.  The system relies on the ‘cookie’ to identify you as the user.
• Please be assured that Plastico does not use ‘cookies’ to retrieve personal information about you from your computer.  We will only gain such information if you have knowingly and willingly provided such information to us.
• By continuing to use the site you are agreeing to our use of the above described cookies.

 

Online communities

• We reserve the right to delete any contribution or take action against any account at any time for any reason.
• Links to other websites: Whilst Plastico makes every effort to provide you with links to other high quality, reputable websites, these websites are not under Plastico’s day to day control.  When you click through to these websites, or any other website not wholly owned by us, you leave the area controlled by us.  We cannot accept responsibility for any issues arising in connection with their use of your information, the website content or the services offered to our customers by these websites.  We advise you to consult the Privacy Policy on each website to see how each supplier may process your information.

 

Policy changes

• This Privacy Policy was most recently updated in November 2009.
• Any changes to this Privacy Policy will be posted on this website and will take effect immediately.

 

Security

• Plastico treats all the information it holds with the utmost care and security.  Payment details are stored on our system in an encrypted format and can only be accessed when you place an order using your user name or email address and password.
• Please be aware that Plastico will only ever contact customers requesting confirmation of account details:
• If your card is declined at the point of payment (this is not the same as the automatic pre authorisation which happens when you order your products online), or
• In certain circumstances a refund to your card is required as our Customer Care Team colleagues do not have access to your payment card details.
• If we contact you we will never ask for your password.
• We advise you never to enter your account number or password into an email or after following a link from an email.
• In order to provide a safe, secure shopping environment for all customers and to ensure we only serve genuine customers, Plastico reserves the right to use reputable security devices and systems as necessary.

 

Access Rights

• To obtain a copy of the personal information Plastico holds about you, please write with full details to us at: Data Protection Department, Plastico Ltd, 1st Floor, 110-112 Morden Road, Mitcham, Surrey CR4 4DA.

 

Business Information

Plastico Ltd
Registered Office: 1st Floor, 110-112 Morden Road, Mitcham, Surrey, CR4 4DA
Registered in England - company registration number: 1858859
VAT number: GB 407484252

 

© 2010-2017 Plastico Limited. All Right Reserved     Plastico Limited Registered in England No. 1858859 VAT no. GB 407 4842 52